Next, he pointed out that Samanage permits you to oversee your entire asset lifecycle. You furthermore may get critical facts outside of the specs in the asset. “The agent then reports back again day-to-day to Samanage with information details of interest concerning the asset’s general performance, area as well as other critical facets.”
Samanage is just not so popular and not using a reason. It scored incredibly higher within our exam of aid desk software package products and services and our our critique workforce was amazed While using the options and high-quality of support provided by this Instrument.
The agent’s name is instantly filled in, when they assigns the title, brief description, and receiver. The agent also can pick the category or subcategory, the last getting exclusive to Samanage as far as We all know.
A quick correct for This really is to offload the mundane minor tasks from IT assist and produce a self-assistance portal. Most helpdesk answers present this element, Samanage included. But not all are ITIL-Licensed, so they deficiency total company catalog capabilities that Samanage functions.
The Dashboard provides speedy insights on all IT-linked incidents across your company. Values are presented in graphs, metrics, and vital general performance indicators (KPI) that will help administrators and executives get the big photo with no scouring through details piles.
The person foundation at J.F. Brennan Company can see that every request is vital and taken seriously, in lieu of needing to contact and continuously double Look at on standing.
This presents providers Substantially agility to scale their support infrastructure as business expands or contracts. The seller supplies a quotation depending on the amount of assistance agents and asset devices. Whether you have five or five hundred agents, your pricing program may be tailored to match your IT operational scale.
We examined dozens of comments from genuine consumers of Samanage and located out 3 constant favourable factors buyers like about this assistance. A single is its person-pleasant UI. “Its user portal is intuitive and easy ample for end people,” stated Mike, a junior IT administrator from a corporation that employs Samanage on regular basis.
“And with many of the unified software asset administration and repair desk possibilities, it seemed that a lot of the options were either 50 percent baked or not a fantastic mixture together.”
“For 20 years, SolarWinds has been committed to rendering it glance easy by arming technologies pros While using the impressive applications they should fix nowadays’s IT administration issues. We do that by responding to nicely-understood, day to day complications according to enter and comments from our buyers as well as the IT experts that we serve,” said Kevin Thompson, Main Government Officer, SolarWinds.
An excellent support desk really should allow you not just to determine into your IT operation, but glean insights from info. This really is, in reality, one among Samanage’s strong points, Gordon said.
Certainly one of Samanage’s benefit propositions is the fact it lends companies greater visibility on difficulties and incidents; properly, we think The seller ought to increase the visibility pitch to its asset management.
Jerzak and Rose can now report and prioritize what is significant with a each day foundation and prioritize their time depending on the influence to the end person and the corporate as read more a whole.
You’ll have the ability to read through more details on the best attributes of Samanage later on With this review. There's also a bit dedicated to our job interview with the corporation’s CEO who answered a few of our concerns connected with the application’s usability and future programs for its enhancement.